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As 2025 quietly concludes, it leaves behind a remarkable success story that might have gone unnoticed by many – but not by the thousands of citizens who directly benefited. The government’s National Consumer Helpline (NCH) has closed the year with an impressive Rs 45 crore recovered for consumers and a staggering 67,265 consumer grievances resolved!
This isn’t just about big numbers; it’s about real people facing real problems. Take Ramesh Kumar (name changed) from Jodhpur, for instance. Earlier this year, he excitedly ordered new chairs online. His excitement turned to frustration when they arrived defective. What followed was a classic tale of modern consumer woe: the e-commerce company scheduled a pickup five times, and five times they cancelled. Ramesh was left with broken furniture, his money tied up, and his hope dwindling.
That’s when he remembered the power of a simple phone call. He dialled 1915 – the National Consumer Helpline.
While the full quote from Ramesh wasn’t provided in the news, his situation perfectly encapsulates the vital role NCH plays. For consumers like Ramesh, who felt powerless against unresponsive companies, the helpline acts as a crucial advocate, stepping in when all other avenues fail. It transforms despair into resolution, ensuring that businesses are held accountable and consumers get the redressal they deserve.
The recovery of Rs 45 crore isn’t just a testament to the helpline’s efficiency; it represents countless individual victories against unfair trade practices, defective products, and unfulfilled services. It underscores the importance of having a robust and accessible mechanism for consumer protection.
So, as we look ahead, let’s acknowledge this quiet triumph. The National Consumer Helpline continues to be a beacon of hope, empowering citizens and ensuring that their voices are heard and their rights protected. If you ever find yourself in a similar predicament, remember the number: 1915. Your solution might just be a call away.
Source: Original Article
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