Are regulators signalling a new era of accountability?

For years, Nigerian consumers have voiced their frustrations—sometimes loudly, sometimes in quiet helplessness—about the consistently poor services they receive. The usual suspects have always been at the forefront of these complaints: airlines, telecom operators, and banks. Indeed, flight delays didn’t just become common; they became an unfortunate, routine expectation for many travelers.

This long-standing issue raises a critical question: are we finally on the cusp of a change? Is there a new wind blowing through the regulatory landscape, signaling a fresh era where accountability is not just a buzzword, but a measurable standard? The hope for a more responsive and consumer-centric market has been a long time coming, and consumers are eager to see if regulators are now ready to enforce it.

Source: Original Article